Support


How to use your own domain on Confidesk

Requirements

You need a domain to use with your Confidesk account, we don't offer domain registration service.

Adding your domain

  • Go to the "account" menu
  • Choose "mail settings" and scroll down to the section "domain and mail alias settings"
  • In the “own domain” section, click on “add.”
  • Add your domain name (without subdomain) into the field (www or else), and click on “save”
  • Ask your domain name service provider to change your domain's MX record. The MX record should point to chwww1.confidesk.com with priority 1. We will send an email about the settings to your notification mail address.
  • Once the changes are made, go back to domain settings and click on “check" to ask our system to check if the MX are configured correctly.
  • If the Status is still listed as “not valid,” please wait at least 24 hours and try again. If still listed as “not valid,” contact your service provider.
  • If the status is "valid", your domain is configured in our system.

Configuring aliases

You can add multiple aliases to our system to use with your Confidesk account and you can set up one alias as your primary email address. Simply click on the “add” button in the aliases section, and create your alias address. You need to use the full email address: myalias@mydomain. Please note the following:

  • Aliases added here are not independent accounts. They are only aliases of your web account (unlike your CSE aliases)
  • All aliases can receive e-mail, but all mail will be delivered into the same mailbox, which is your main web account (unless you associate a domain alias with a CSE alias, in which case these mails arrive into the CSE account's mailbox).
  • You can use any of your aliases as sender address when creating an email.